- SHOPPING INFORMATION
- 1. Contact Information
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1.1 Welcome
Welcome to the Casual Clothing - A shop in Copenhagen with an international webshop.
Our Copenhagen Store is located here:
Casual Clothing
Ryesgade 86a
2100 Copenhagen Denmark.If you need help, please contact us.
We communicate in Danish and English.
Call us 10-18 GMT+1 Monday to Friday
Telephone +45 35380399
CVR: 36702648Shopping & Shipping questions weborder@casualclothing.dk
Press and media press@casualclothing.dk
Job & Careeer job@casualclothing.dk
Suppliers and designers designers@casualclothing.dk
Feedback and suggestions feedback@casualclothing.dk
Advertising advertising@casualclothing.dk
All other subjects info@casualclothing.dk
1.2 Style & Fit Advice
Our team of experts are available 8 hours a day, from 10-18 GMT+1 Monday to Friday. We can offer:
- Sizing advice, how does the articles fit, what is good for me?
- Guidance on our brand and product assortment
(Call us 10-18 GMT+1 Monday to Friday Telephone)
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- 2. First time Orders
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2.1 How To Order
You don't need an account to complete a purchase.
For your security, first-time orders can only be shipped to the cardholder's billing address or a corporate work address which we are able to verify independently. To avoid delays to your order, please ensure that your billing address matches the address on your card statement, and that the cardholder's name is written as it appears on the card. Please also ensure that your contact details are filled in accurately so that we can contact you if necessary.
2.2 Sizing Information
We recommend that you refer to the Size Guide and the sizing chart on the product page to help you choose the best size. The customer care team is available to offer expert advice on sizing - simply email weborder@casualclothing.dk If you are not entirely happy with the size you have purchased, simply exchange it for a different one. For more information, see our Returns & Exchanges section.
2.3 Seasonal Sales
Casual Clothing holds seasonal sales twice a year. You can be notified as soon as our sale starts and of further reductions here by signing up to our Newsletter.
2.4 Sale price adjustment policy
We offer a price adjustment on items purchased up to seven days prior to the commencement date of a seasonal sale. Please be aware that the exact style and size of an item must be available for purchase at the time your request is made before any adjustment in the sale price can be approved. All approved price changes will be credited to your Casual Clothing account in the form of a store credit which will be valid for 12 months
Please note, we are unable to offer price adjustment on items originally purchased in a sale where a further reduction has been applied or on any special promotion items that are temporarily reduced in price.
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- 3. YOUR ACCOUNT
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3.1 Your Account
Register an account with us to enjoy the following benefits through your Casual Clothing account:
- Track your orders and manage your order history
- Save your address and credit card details for faster shopping
- Request your return or exchange directly from your account - no need to contact customer care
- Gain access to your Wish List and Recommendations
To create an account, simply select SIGN IN on the navigation bar and then REGISTER NOW to fill in your details.
3.2 Forgotten Password
If you have forgotten your password, change it here or follow the Forgotten Password instructions on the Sign In page. For security reasons we are unable to send your password via email or telephone.
3.3 Shipping & Tracking
Once your order has left us, you will receive an email containing an air waybill number to track its progress online. If you are a registered customer, you can also follow your delivery by signing in to your account and selecting My Account, followed by Order Status.
Our shipping partner, UPS & PostNord, also offers you the flexibility to make changes to your delivery while your purchase is on its way to you. Enter your mobile number at checkout to receive an SMS notification after your order has been dispatched, follow the link provided and choose from a range of options including:
- Rescheduling your delivery for a nominated day
- Placing your shipment on hold if you are away from home
- Arranging to collect your order from a UPS service point
3.4 Important Information
Before we can dispatch your purchases, we may need to confirm your details with your card issuer. We will do our best to keep delays to a minimum Our delivery time starts from the moment an order is accepted and includes a 24 hour period where your items will be processed and dispatched by our warehouse. Please note this can take longer during our sale periods when it may take up to 48 hours for shipments to be dispatched We work closely with our shipping partner to minimize the potential impact of custom delays on our international customers While we aim to ensure that all orders are received when expected, delivery to a remote destination is not always guaranteed to arrive within the specified shipping timeframe.
3.5 Free Shipping
From time to time, Casual Clothing runs free shipping promotions. To be notified by email, simply sign up here. Please note that free shipping will be applied to your order on the payment page.
3.6 Insurance
Casual Clothing insures each purchase during the time it is in transit until it is delivered to you. We require a signature for any goods delivered, at which point responsibility for your purchased goods passes to you. If you are not the receiver of your purchase (for example a gift order) then the person who signs for the package confirms receipt and is accountable for the package. UPS can deliver an order to certain destinations without collecting a signature. If this option applies to your shipping address, the signature opt out will be set by default; however, you can update your preference on the shipping page before proceeding to purchase. Please note, that if no signature is collected, you agree to our terms and conditions and, confirm that Casual Clothing can leave your package(s) outside the premises at the shipping address provided by you without obtaining a signature for proof of delivery. Please be aware, that if no signature is collected, you agree to our terms and conditions and take full responsibility for any loss or damage that may occur.
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- 4. Payments Options & Taxes
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4.1 Payment Methods
We accept the following payment cards:
* For Klarna to appear select your local currency before checkout, Applies for the following countries Denmark, Sweden, Norway, Finland, Germany
* When selecting paypal before checkout, you will be redirected to the PayPal site to 'Log In' and review the amount shown before clicking 'Pay Now'. Once this transaction is complete, you will then return to the Casual Clothing website.
Payment is only debited from your card at time of dispatch. To meet the highest levels of security and confidence when you shop online, we have implemented Mastercard Secure and Verified by VISA, when you pay with these two types of payment cards.
4.2 Taxes
Customers inside EU pay Danish VAT. Customers outside EU do not pay Danish VAT. The Danish VAT will be subtracted in the check-out phase. As the recipient, you are liable for all import duties, customs and local sales taxes levied by the country you are shipping to; payment of these is necessary to release your order from customs on arrival. We are unable to advise the amount this may be the local destination country.
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- 5. Shipping & Returns
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5.1 Shipping Fees
Shipping fee for Denmark is either free or 49,- DKK We ship using Post Danmark. The shipment is insured and you will receive a tracking number by e-mail so that you can track your order at all times. Delivery time is 2-3 working days.
Shipping fee to all EU countries, Norway and Schweitzerland is 9€ similar to 11 USD
Shipping fee to Japan, China, Korea, New Zealand, Russia and USA is 14€ similar to 18 USD
Shipping to The Rest of The World is 25€ similar to 31 USD
5.2 Exchanges
Casual Clothing accepts full exchanges and refunds for all articles purchased online via the Casual Clothing webshop. There is no charge for exchanging items for a different size, however all exchanges are based on stock availability.
5.3 Returns
If you wish to return an order an article, simply just send it back to us at this address
Casual Clothing
Ryesgade 86a
2100 Copenhagen Denmark.
Att: WebshopThe customer pays for the return shipping.
The order must be returned within 28 days.
The articles must be as new and unused when you return them
Use the enclosed Return Sheet to inform us what you want to happen with your returned article. If you want a refund, a new size etc. You can also download a Return Sheet here5.4 Refunds
Your refund will be credited to the original payment method and will include shipping costs for faulty items or for orders cancelled. Shipping costs will not be refunded for items returned by the customer. If your order has been sent to a destination within the EU, all sales taxes will be refunded. Outside the EU, customs duties and sales taxes are non-refundable through Casual Clothing. However, you may be able to recover these by contacting your local customs bureau directly. As this may not be available for all countries, we recommend that you hire a customs broker if you wish to claim back duties on returned merchandise. Please note that refunds can take up to 10 working days to show on your account due to varying processing times between payment providers
5.5 Important Information
We have made every effort to display as accurately as possible the colours of our products that appear on Casual Clothing. However, as computer monitors vary, we cannot guarantee that your monitor's display of any colour will be completely accurate. All items are quality controlled and checked for any faults before they are dispatched to customers. Should you receive an item that is not in perfect condition please contact us immediately. Please send all items you wish to return from an order in the same shipment to ensure your return is processed as quickly as possible. Please retain proof of sending, in case of a dispute. All items must be returned unused, in their original condition and from the country that the order was delivered to.
Clothing
Items should be returned new, unused and with all Casual Clothing and designer garment tags still attached. Underwear and swimwear should be tried on over underwear.
Shoes
Please return all items, including the dust bag and box. When you try them on, stand on a carpeted surface to protect the soles.
Bags & Accessories
All designer packaging such as authenticity cards, dust bags and leather tags should be included with your return. Repeated returns We offer a flexible returns policy to make your online shopping experience even easier. However, customers returning items repeatedly may be refused at our discretion.
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- 6. Giftcard
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6.1 Giftcard
You can buy a gift card online and use it online also. The gift card will be emailed to you with a including a unique code you need to use, when you place an order, and wish to pay with your giftcard. You can save part of the gift card if you do not redeem the full value in your first purchase. You can also use your gift card in our store in Copenhagen. Gift cards bought in the shop in Copenhagen, can also be redeemed online. Gift cards cannot be returned or exchanged for cash
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- 7. Secure Shopping
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7.1 Website Security
256-bit encrypted SSL-Connection. The Secure Socket Layer (SSL) technology encrypts and protects the data you send to us over the internet. International PCI-Standard protection member
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- 8. Size Guide